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How do I setup my email program to send and receive email from my domain?
E-MAIL (Electronic Mail) is used for communicating by "mail" with other people on the Internet. There are many e-mail programs currently being used on the Internet, please note that our Customer Service Representatives are versed in using Netscape Mail, Internet Mail, and Eudora Pro/Light and may not have information on how to configure/use other e-mail programs.
When setting up your e-mail program(s), the following settings will most likely be used when configuring the program.
Incoming (POP3) Server: mail.yourdomain.com
(NOTE: substitute “yourdomain.com with your ACTUAL domain name)
Outgoing (SMTP) Server: mailyourdomain.com
(NOTEsubstitute “yourdomain.com with your ACTUAL domain name)
**Some Internet Access Providers require you to use their SMTP server.
POP3 account/user name: youraccountname
(This would be whatever account name you requested)
You will most likely be prompted for a password when you first try to log-in to your mail server. This password that it prompts for will be the one that you chose when you first signed for your account.
- Netscape Mail
Open Netscape Browser
Go to Options menu bar and choose Mail and News Preferences
Choose the Servers tab:
a. Outgoing SMTP should be the mail server address of your dial-up company
b. Incoming POP server should be mail.yourdomain.xxx (substitute your domain name)
c. POP3 username is the account you set up in your IMail Administration Page
Click the Identity tab:
a. Enter your name
b. Enter your full e-mail address
c. Enter your reply e-mail address
Click Apply
- Internet Mail Setup
Open Internet Mail
Go to Mail menu and choose Options
Click the Servers tab and enter your personal information
Outgoing SMTP server should be the mail server of your dial-up account
Incoming POP server should be the mail.yourdomain.xxx (substitute your domain name)
In the Log On Settings, enter the mail account username and the password you set for that account
Click Apply
- Outlook Express
Open Outlook Express
Go to Tools menu and choose Accounts
Select the Mail tab and the Add button
Setup Wizard will appear. Follow the Wizard until Finish is selected
Repeat above steps to create multiple e-mail accounts in Outlook Express
- Eudora Mail Setup
Go to tools, options
Click getting started:
a. Set the pop account to user@domain.com
b. Set real name to the name you want to display when sending e-mail
c. Set the return address as the e-mail address you want people to reply to (usually user@domain.com)
Click hosts, set the SMTP server to the one that your ISP provides
Everything else should be set up correctly.
- Netscape Communicator Mail
Open Netscape Communicator
Go to Edit menu and choose Preferences
Click on Mail and Groups and the + sign adjacent to it
Click on Identity and enter your name and mail address
Click on Mail Server and enter the following:
a. Incoming POP should be mail.yourdomain.xxx (substitute your domain name)
b. Outgoing SMTP should be the mail server of your dial-up company
c. Choose the POP3 radio button under Mail Server Type
Click OK
Why does my mail keep asking me for my password?
When sending large mail files or attachments that are over 4MB, a POP lock can be generated. This means that the server is overloaded with information to give to you, and the Protocol of POP is not top priority on the Internet, so it may have problems being given to you.
Do not use mail systems on JF Designs servers for mail in excess of 4MB totals as this can cause the mail client to time out and generate a POP lock when attempting to retrieve mail.
Why do I get a Relaying Denied error when sending e-mail?
The Error "Relaying Denied" is a global error that can be given by any SMTP server, or a dial up access provider. If you receive a "Relaying Denied" message when attempting to send e-mail, ensure that you have checked your e-mail (typically called popping for mail). If you do this, the server will record the IP address/location where you have dialed up FROM. This lets the server know that you are a valid user and you have authenticated with a valid username and password from the POP server.
This IP address is written into the /etc/LocalIP file on your Virtual Server. When you attempt to send e-mail, the SMTP server will view the contents of this file, and find the IP address that you are connected to and verify that this IP is the same one you are dialed into. If so, the server will send e-mail. If not, you will receive a relaying denied error.
If you have followed all these instructions located here, and are still having problems, then contact your ISP and see if they do not allow you to send outgoing e-mail (SMTP) using another outgoing mail server. Some ISP's do not allow their customers to send e-mail using another outgoing mail server, such as your domain name's SMTP server. Some ISP's that do not allow this are AT&T, Mindspring, and some Earthlink POPs.
Responding to customer requests JF Designs has introduced a means of authenticating valid users prior to sending e-mail. This new feature improves the security of your site by allowing only authorized users to use your domain for sending e-mail. This new protection helps curb the use of JF Designs customer domains as "relay" sites for the distribution of Unsolicited Commercial E-mail (UCE). This new feature was installed for all JF Designs-hosted domains on Friday, July 31, 1998.
To implement this feature we use the authentication mechanism of the Post Office Protocol (POP). This mechanism is apparent when you check or retrieve e-mail from your domain -- you must supply a valid username and password. Once you've supplied a valid username and password, your server will record the Internet Protocol (IP) address from which you are connecting.
When you attempt to send mail through your domain using the Simple Mail Transfer Protocol (SMTP), only IP addresses which were recorded previously by your POP server will be allowed to connect to the SMTP server to send e-mail.
We at JF Designs appreciate the feedback we receive from you, our customer. This new level of security is a direct result of that feedback. We will strive to continue to provide new and improved services for your JF Designs Virtual Server.
How your new SMTP configuration will work
In order for you, or your customers, to use the SMTP services of your account, you simply have to check your e-mail at least once prior to attempting to send e-mail.
(If you use a dialup provider, it is likely that you are assigned a different IP address each time you go online. If so, then you will need to check your e-mail at least once each time you connect to your dialup provider.)
Once you've checked your e-mail, you may then use your domain to send e-mail to other locations. That's all there is to it.
Many e-mail programs allow you to always check e-mail before sending. If so, enabling this feature in your software will ensure that you never have to worry about checking before sending.
In short, the steps to send mail through your domain:
Step #1 Check your e-mail
Step #2 Send your e-mail
Q. I'm using Microsoft Outlook and I usually put Outlook on "Auto Connects" and send all my mail when I'm away from my computer. Why do I get an error?
A. Because Microsoft Outlook sends and receives e-mail, and there is no option to receive then send, here is a solution. When configuring MS Outlook, make two Internet Mail accounts that are exactly the same. The first account will log the IP you're coming from and the second account will pull your mail. This must be the case until Microsoft becomes compliant with this new policy.
Q. Will my domain still accept incoming e-mail?
A. Yes. E-mail which others send to users at your domain will still be received.
Q. I do not have e-mail recipients at the domain which JF Designs hosts. I only use aliases to redirect e-mail. Will I still be able to receive this e-mail?
A. Yes. E-mail coming into your domain will always be accepted. Aliasing and other features are applied after the initial connection. Authentication via POP is only required if you plan to use your domain as an SMTP server for sending e-mail.
Q. I use fmail.pl and other scripts to send e-mail from Web forms. Will these scripts still work?
A. Yes. Mail sent from your Web server will still be delivered.
Q. Do all the people who need to send e-mail need a POP account?
A. Yes. Only those who can be authenticated via POP will be allowed to send e-mail. You can add new POP accounts by requesting one via tech support.
Q. What happens when someone tries to send e-mail without being allowed to?
A. They will receive an error message of "Relaying denied".
Q. I checked my e-mail earlier and I can't send e-mail now. What's wrong?
A. The most likely cause is that you've been assigned a different IP address by your dialup provider. Simply check your e-mail again. (If you continue to have problems, don't hesitate to contact us.
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